At XeloQ we have very simple and clear warranty terms concerning your prepaid VoIP balance.
If, after you have tried every single step we provided you in the registration mails, you have credit in your account and with all the information provided on our websites, blogs and Facebook, your network and internet connection is open for SIP traffic and nothing is blocked, you have the right SIP device and knowledge to configure all you can still not make any phone call, we might consider to refund the outstanding, remaining credit in your SIP account to you.
This will only happen after you filled out the support-form on our website and only if the XeloQ Support Team, after studying your case, considers this to be the right move. If we decide to refund your remaining credit, you this will only be done within 30 days after the purchase of your prepaid funds.
The outcome of our decision to refund you the remaining credit is non-discussable.