{"id":1527,"date":"2013-12-24T13:13:29","date_gmt":"2013-12-24T12:13:29","guid":{"rendered":"http:\/\/xeloq.com\/?page_id=1527"},"modified":"2014-04-29T15:00:44","modified_gmt":"2014-04-29T14:00:44","slug":"support-form","status":"publish","type":"page","link":"https:\/\/www.xeloq.com\/nl\/support-form\/","title":{"rendered":"Supportformulier"},"content":{"rendered":"<p><\/p>\n<p><span style=\"color: #ed1648;\"><strong>Online Supportformulier<\/strong><\/span><br \/><a href=\"http:\/\/xeloq.com\/wp-content\/uploads\/2014\/03\/XeloQ-VoIP-Support.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft\" alt=\"XeloQ VoIP Support\" src=\"http:\/\/xeloq.com\/wp-content\/uploads\/2014\/03\/XeloQ-VoIP-Support.png\" width=\"160\" height=\"160\" \/><\/a><br \/>Om de oplossingssnelheid van je probleem te vergroten en onze engineers direct alle benodigde informatie te verschaffen, nemen we vragen aan support\u00a0<span style=\"color: #00a4e4;\"><strong>enkel en\u00a0<\/strong><\/span><span style=\"color: #00a4e4;\"><strong>alleen<\/strong><\/span>\u00a0in behandeling <span style=\"text-decoration: underline;\">via het formulier hieronder<\/span>. Wil je ons erna emailen om extra informatie te verschaffen dan is dat uiteraard geen probleem maar <strong><span style=\"color: #00a4e4;\">altijd eerst<\/span><\/strong> de storing \/ vraag via het formulier melden. Dank je.<strong><br \/><\/strong><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><em>Kijk altijd<span style=\"text-decoration: underline;\"> eerst<\/span> op de<a href=\"http:\/\/xeloq.com\/nl\/support\/settings\/\"><strong>\u00a0Supportpagina&#8217;s<\/strong><\/a>\u00a0en op onze\u00a0<strong><a title=\"Onze zeer uigebreide VoIP Blog!\" href=\"\/blog\/\">VoIP Blog<\/a>.\u00a0<\/strong>Vul erna pas het formulier in.<\/em><\/li>\n<li><em>Lukt het je uiteindelijk <span style=\"text-decoration: underline;\">niet<\/span> om alle problemen <span style=\"text-decoration: underline;\">zelf<\/span> op te lossen, koop dan gewoon<br \/><\/em><em>een\u00a0<strong><a title=\"Koop 1 uur remote VoIP support voor slechts \u20ac 50,- !\" href=\"http:\/\/shop.xeloq.com\/nl\/remote-voip-support.html\">1 uurs remote support-pakket!<\/a><\/strong>\u00a0De meeste (VoIP \/ netwerk) problemen lossen we binnen het uur op. Klik <strong><a title=\"Koop 1 uur remote VoIP support voor slechts \u20ac 50,- !\" href=\"http:\/\/shop.xeloq.com\/nl\/remote-voip-support.html\">hier!<br \/><\/a><\/strong><\/em><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n\n                <div class='gf_browser_gecko gform_wrapper gform_legacy_markup_wrapper gform-theme--no-framework' data-form-theme='legacy' data-form-index='0' id='gform_wrapper_8' >\n                        <div class='gform_heading'>\n                            <h3 class=\"gform_title\">XeloQ Support Formulier<\/h3>\n                            <p class='gform_description'><\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_8'  action=\"\/nl\/wp-json\/wp\/v2\/pages\/1527\" data-formid='8' novalidate>\n                        <div class='gform-body gform_body'><ul id='gform_fields_8' class='gform_fields top_label form_sublabel_below description_below validation_below' data-column-layout='fill'><li id=\"field_8_13\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"><label id='gfield_label_8_13' class='gfield_label gform-field-label' for='input_8_13'><span class='gform-field-label__text'>Instagram<\/span><\/label><div class='ginput_container'><input name='input_13' id='input_8_13' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_8_13'>Dit veld is bedoeld voor validatiedoeleinden en moet niet worden gewijzigd.<\/div><\/li><li id=\"field_8_1\" class=\"gfield gfield--type-text gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"><label id='gfield_label_8_1' class='gfield_label gform-field-label' for='input_8_1'><span class='gform-field-label__text'>Naam<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_8_1' type='text' value='' class='medium'  aria-describedby=\"gfield_description_8_1\"   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_8_1'>De naam waarop je SIP account staat geregistreerd. Dit kan een persoonlijke of bedrijfsnaam zijn.<\/div><\/li><li id=\"field_8_6\" class=\"gfield gfield--type-text gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"><label id='gfield_label_8_6' class='gfield_label gform-field-label' for='input_8_6'><span class='gform-field-label__text'>Emailadres<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_6' id='input_8_6' type='text' value='' class='medium'  aria-describedby=\"gfield_description_8_6\"   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_8_6'>Je emailadres zoals dat in je account staat en \/ of het mailadres waar we je op kunnen bereiken. Zorg dat je mailadres IN je account altijd up-to-date is, werkt en wordt gelezen!<\/div><\/li><li id=\"field_8_2\" class=\"gfield gfield--type-text gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"><label id='gfield_label_8_2' class='gfield_label gform-field-label' for='input_8_2'><span class='gform-field-label__text'>SIP Account<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_2' id='input_8_2' type='text' value='' class='medium'  aria-describedby=\"gfield_description_8_2\"   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_8_2'>Het SIP account waar je een vraag over hebt. Dat is het 7xxxxx nummer.<\/div><\/li><li id=\"field_8_5\" class=\"gfield gfield--type-multiselect gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"><label id='gfield_label_8_5' class='gfield_label gform-field-label' for='input_8_5'><span class='gform-field-label__text'>Resellernaam (XeloQ of een andere XeloQ reseller)<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_multiselect'><select multiple='multiple'  size='7' name='input_5[]' id='input_8_5' class='medium gfield_select'   aria-invalid=\"false\" aria-required=\"true\" aria-describedby=\"gfield_description_8_5\"><option value='XeloQ IQ-Telephony (standaard)' selected='selected'>XeloQ IQ-Telephony (standaard)<\/option><option value='XeloQ Premium' >XeloQ Premium<\/option><option value='XeloQ Wholesale' >XeloQ Wholesale<\/option><option value='EZ CallShop' >EZ CallShop<\/option><option value='Faxserver' >Faxserver<\/option><option value='Een andere XeloQ reseller (geef dat aan bij de uitgebreide omschrijving)' >Een andere XeloQ reseller (geef dat aan bij de uitgebreide omschrijving)<\/option><\/select><\/div><div class='gfield_description' id='gfield_description_8_5'>De naam van het resellersysteem waarop je SIP Account actief is (als je het niet weet kies je optie 1).<\/div><\/li><li id=\"field_8_3\" class=\"gfield gfield--type-text gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"><label id='gfield_label_8_3' class='gfield_label gform-field-label' for='input_8_3'><span class='gform-field-label__text'>Is het account enabled?<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_3' id='input_8_3' type='text' value='' class='medium'  aria-describedby=\"gfield_description_8_3\"   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_8_3'>Heb je na aanmaken van je account ingelogged op http:\/\/my.goandcall.com en het account enabled? Zo nee, doe dat dan eerst en kijk of alles werkt!<\/div><\/li><li id=\"field_8_4\" class=\"gfield gfield--type-text gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"><label id='gfield_label_8_4' class='gfield_label gform-field-label' for='input_8_4'><span class='gform-field-label__text'>Staat er saldo op je account? Hoeveel?<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_4' id='input_8_4' type='text' value='' class='medium'  aria-describedby=\"gfield_description_8_4\"   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_8_4'>Heb je ons (weer) betaald en staat er saldo op je account? Zonder of te weinig saldo kan je NIET bellen - check dat dus eerst! <\/div><\/li><li id=\"field_8_7\" class=\"gfield gfield--type-text field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"><label id='gfield_label_8_7' class='gfield_label gform-field-label' for='input_8_7'><span class='gform-field-label__text'>Wat is je telefoonnummer? (optioneel)<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_7' id='input_8_7' type='text' value='' class='medium'  aria-describedby=\"gfield_description_8_7\"    aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_8_7'>Als je dat hebt, geef het Nederlandse (of buitenlandse) telefoonnummer op dat op je SIP account binnenkomt.<\/div><\/li><li id=\"field_8_8\" class=\"gfield gfield--type-text field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"><label id='gfield_label_8_8' class='gfield_label gform-field-label' for='input_8_8'><span class='gform-field-label__text'>Wat is je Hosted VoIP domein-naam? (optioneel)<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_8' id='input_8_8' type='text' value='' class='medium'  aria-describedby=\"gfield_description_8_8\"    aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_8_8'>Als je een Hosted VoIP \/ Huiscentrale bij XeloQ hebt, geef hier het domain op waar je een vraag over hebt. Dat ziet er uit als 'klantnaam.hosted-pabx.com'.<\/div><\/li><li id=\"field_8_11\" class=\"gfield gfield--type-text field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"><label id='gfield_label_8_11' class='gfield_label gform-field-label' for='input_8_11'><span class='gform-field-label__text'>Wat is de Hosted VoIP extensie(s) waar je problemen mee hebt? (optioneel)<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_11' id='input_8_11' type='text' value='' class='medium'  aria-describedby=\"gfield_description_8_11\"    aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_8_11'>Als je een Hosted VoIP \/ Huiscentrale hebt vertel ons de extensies waar je problemen mee hebt (1000, 1001 etc...)<\/div><\/li><li id=\"field_8_9\" class=\"gfield gfield--type-checkbox gfield--type-choice field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible gfield--choice-align-vertical\"><label id='gfield_label_8_9' class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>Wat is het probleem of je vraag? (meerdere antwoorden mogelijk)<\/span><\/label><div class='ginput_container ginput_container_checkbox'><ul class='gfield_checkbox' id='input_8_9'><li class='gchoice gchoice_8_9_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_9.1' type='checkbox'  value='Ik heb een probleem met een account aanmaken. Ik beschrijf onderaan wat het exacte probleem is.'  id='choice_8_9_1'    aria-labelledby=\"label_8_9_1 gfield_label_8_9\"\/>\n\t\t\t\t\t\t\t\t<label for='choice_8_9_1' id='label_8_9_1' class='gform-field-label gform-field-label--type-inline'>Ik heb een probleem met een account aanmaken. Ik beschrijf onderaan wat het exacte probleem is.<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_8_9_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_9.2' type='checkbox'  value='Het SIP account \/ de Hosted PBX extensie registreert niet.'  id='choice_8_9_2'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_8_9_2' id='label_8_9_2' class='gform-field-label gform-field-label--type-inline'>Het SIP account \/ de Hosted PBX extensie registreert niet.<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_8_9_3'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_9.3' type='checkbox'  value='Ik kan niet bellen (bel altijd als 003123xxxx etc.). Ik geef onderaan meer informatie.'  id='choice_8_9_3'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_8_9_3' id='label_8_9_3' class='gform-field-label gform-field-label--type-inline'>Ik kan niet bellen (bel altijd als 003123xxxx etc.). Ik geef onderaan meer informatie.<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_8_9_4'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_9.4' type='checkbox'  value='Ik heb een vraag \/ probleem met de Softphone 3.0 of XeloPhone. Ik geef hier onderaan een exacte beschrijving.'  id='choice_8_9_4'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_8_9_4' id='label_8_9_4' class='gform-field-label gform-field-label--type-inline'>Ik heb een vraag \/ probleem met de Softphone 3.0 of XeloPhone. Ik geef hier onderaan een exacte beschrijving.<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_8_9_5'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_9.5' type='checkbox'  value='Ik wil graag mijn gewone nummer meesturen (CLI) maar het lukt niet (beschrijf onderaan het exacte probleem).'  id='choice_8_9_5'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_8_9_5' id='label_8_9_5' class='gform-field-label gform-field-label--type-inline'>Ik wil graag mijn gewone nummer meesturen (CLI) maar het lukt niet (beschrijf onderaan het exacte probleem).<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_8_9_6'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_9.6' type='checkbox'  value='Ik kan niet gebeld worden op het gewone telefoonnummer dat ik bij de omschrijving hieronder aangeef.'  id='choice_8_9_6'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_8_9_6' id='label_8_9_6' class='gform-field-label gform-field-label--type-inline'>Ik kan niet gebeld worden op het gewone telefoonnummer dat ik bij de omschrijving hieronder aangeef.<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_8_9_7'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_9.7' type='checkbox'  value='Na contact geen geluid (de andere kant hoort me niet of ik hen niet).'  id='choice_8_9_7'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_8_9_7' id='label_8_9_7' class='gform-field-label gform-field-label--type-inline'>Na contact geen geluid (de andere kant hoort me niet of ik hen niet).<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_8_9_8'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_9.8' type='checkbox'  value='Verbinding verbreekt (meteen \/ na xx seconden).'  id='choice_8_9_8'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_8_9_8' id='label_8_9_8' class='gform-field-label gform-field-label--type-inline'>Verbinding verbreekt (meteen \/ na xx seconden).<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_8_9_9'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_9.9' type='checkbox'  value='Het geluid is stotterig \/ er vallen stukken tekst weg.'  id='choice_8_9_9'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_8_9_9' id='label_8_9_9' class='gform-field-label gform-field-label--type-inline'>Het geluid is stotterig \/ er vallen stukken tekst weg.<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_8_9_11'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_9.11' type='checkbox'  value='Het geluid is heel erg vertraagd.'  id='choice_8_9_11'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_8_9_11' id='label_8_9_11' class='gform-field-label gform-field-label--type-inline'>Het geluid is heel erg vertraagd.<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_8_9_12'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_9.12' type='checkbox'  value='Een tweede gesprek starten lukt niet. Kan dat kloppen?'  id='choice_8_9_12'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_8_9_12' id='label_8_9_12' class='gform-field-label gform-field-label--type-inline'>Een tweede gesprek starten lukt niet. Kan dat kloppen?<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_8_9_13'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_9.13' type='checkbox'  value='Ik wil graag meer dan 1 kanaal \/ lijn in mijn account hebben. Ik geef hier beneden aan hoeveel kanalen ik extra wil.'  id='choice_8_9_13'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_8_9_13' id='label_8_9_13' class='gform-field-label gform-field-label--type-inline'>Ik wil graag meer dan 1 kanaal \/ lijn in mijn account hebben. Ik geef hier beneden aan hoeveel kanalen ik extra wil.<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_8_9_14'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_9.14' type='checkbox'  value='Het probleem treedt zowel op in een softphone \u00e9n IP telefoon.'  id='choice_8_9_14'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_8_9_14' id='label_8_9_14' class='gform-field-label gform-field-label--type-inline'>Het probleem treedt zowel op in een softphone \u00e9n IP telefoon.<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_8_9_15'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_9.15' type='checkbox'  value='Op een heel andere Internetverbinding is het probleem er ook.'  id='choice_8_9_15'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_8_9_15' id='label_8_9_15' class='gform-field-label gform-field-label--type-inline'>Op een heel andere Internetverbinding is het probleem er ook.<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_8_9_16'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_9.16' type='checkbox'  value='Als ik het account in mijn Smartphone probeer werkt het ook niet.'  id='choice_8_9_16'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_8_9_16' id='label_8_9_16' class='gform-field-label gform-field-label--type-inline'>Als ik het account in mijn Smartphone probeer werkt het ook niet.<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_8_9_17'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_9.17' type='checkbox'  value='Er is onlangs een andere router \/ modem geplaatst; zou daar een probleem mee kunnen zijn?'  id='choice_8_9_17'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_8_9_17' id='label_8_9_17' class='gform-field-label gform-field-label--type-inline'>Er is onlangs een andere router \/ modem geplaatst; zou daar een probleem mee kunnen zijn?<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_8_9_18'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_9.18' type='checkbox'  value='Mijn internetverbinding is waarschijnlijk te beperkt \/ overbelast.'  id='choice_8_9_18'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_8_9_18' id='label_8_9_18' class='gform-field-label gform-field-label--type-inline'>Mijn internetverbinding is waarschijnlijk te beperkt \/ overbelast.<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_8_9_19'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_9.19' type='checkbox'  value='De SIP Trunk in mijn IP PBX doet het niet (geef hieronder meer info van de IP PBX).'  id='choice_8_9_19'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_8_9_19' id='label_8_9_19' class='gform-field-label gform-field-label--type-inline'>De SIP Trunk in mijn IP PBX doet het niet (geef hieronder meer info van de IP PBX).<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_8_9_21'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_9.21' type='checkbox'  value='Ik wil graag IP autorisatie aanvragen voor mijn SIP Trunk  \/ IP PBX. Ik vermeld het SIP account, password en IP adres hieronder.'  id='choice_8_9_21'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_8_9_21' id='label_8_9_21' class='gform-field-label gform-field-label--type-inline'>Ik wil graag IP autorisatie aanvragen voor mijn SIP Trunk  \/ IP PBX. Ik vermeld het SIP account, password en IP adres hieronder.<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_8_9_22'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_9.22' type='checkbox'  value='De IP autorisatie van mijn SIP Trunk werkt niet \/ niet meer.'  id='choice_8_9_22'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_8_9_22' id='label_8_9_22' class='gform-field-label gform-field-label--type-inline'>De IP autorisatie van mijn SIP Trunk werkt niet \/ niet meer.<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_8_9_23'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_9.23' type='checkbox'  value='Als ik in een keuzemenu terechtkom (druk 1 voor sales, 2 voor support) gebeurt er niets. Wat moet ik doen?'  id='choice_8_9_23'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_8_9_23' id='label_8_9_23' class='gform-field-label gform-field-label--type-inline'>Als ik in een keuzemenu terechtkom (druk 1 voor sales, 2 voor support) gebeurt er niets. Wat moet ik doen?<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_8_9_24'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_9.24' type='checkbox'  value='Ik heb een probleem \/ vraag over mijn Hosted VoIP \/ Huiscentrale. Ik geef hieronder meer informatie.'  id='choice_8_9_24'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_8_9_24' id='label_8_9_24' class='gform-field-label gform-field-label--type-inline'>Ik heb een probleem \/ vraag over mijn Hosted VoIP \/ Huiscentrale. Ik geef hieronder meer informatie.<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_8_9_25'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_9.25' type='checkbox'  value='Ik vul hieronder meer in zoals gebelde nummers en een gedetailleerde omschrijving van het probleem.'  id='choice_8_9_25'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_8_9_25' id='label_8_9_25' class='gform-field-label gform-field-label--type-inline'>Ik vul hieronder meer in zoals gebelde nummers en een gedetailleerde omschrijving van het probleem.<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_8_9_26'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_9.26' type='checkbox'  value='Er is een probleem met een verkeerd verrekende bestemming. Ik geef hieronder meer informatie.'  id='choice_8_9_26'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_8_9_26' id='label_8_9_26' class='gform-field-label gform-field-label--type-inline'>Er is een probleem met een verkeerd verrekende bestemming. Ik geef hieronder meer informatie.<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_8_9_27'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_9.27' type='checkbox'  value='Ik heb een vraag over mijn laatste betaling \/ het tegoed in mijn account. Ik geef hieronder meer informatie.'  id='choice_8_9_27'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_8_9_27' id='label_8_9_27' class='gform-field-label gform-field-label--type-inline'>Ik heb een vraag over mijn laatste betaling \/ het tegoed in mijn account. Ik geef hieronder meer informatie.<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_8_9_28'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_9.28' type='checkbox'  value='Ik heb een andere vraag. Ik vul dat hieronder in.'  id='choice_8_9_28'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_8_9_28' id='label_8_9_28' class='gform-field-label gform-field-label--type-inline'>Ik heb een andere vraag. Ik vul dat hieronder in.<\/label>\n\t\t\t\t\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_8_10\" class=\"gfield gfield--type-textarea gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"><label id='gfield_label_8_10' class='gfield_label gform-field-label' for='input_8_10'><span class='gform-field-label__text'>Hier meer informatie over mijn probleem \/ mijn vraag. Ik probeer het zo duidelijk mogelijk te omschrijven.<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_10' id='input_8_10' class='textarea medium'  aria-describedby=\"gfield_description_8_10\"   aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><div class='gfield_description' id='gfield_description_8_10'>Stel je vraag of licht zo goed mogelijk toe wat het probleem is. Geef het merk \/ type van de gebruikte IP telefoon, IP PBX, Softphone, gebruikte Smartphone app (en op welk merk \/ type smartphone) alsmede een exacte omschrijving van het probleem. Is het probleem op meerdere plaatsen identiek, staat je account dubbel geregistreerd, welke codec gebruik je (g711 \/ g729), als je vanaf je Smartphone met de XeloPhone app belt wat is je 3G\/4G snelheid etc....<\/div><\/li><li id=\"field_8_12\" class=\"gfield gfield--type-captcha field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"><label id='gfield_label_8_12' class='gfield_label gform-field-label' for='input_8_12'><span class='gform-field-label__text'>Vul de code hieronder in en druk dan op verzenden.<\/span><\/label><div id='input_8_12' class='ginput_container ginput_recaptcha' data-sitekey='6LcnvBwUAAAAAEHHQ9e6WztAzaSz80BH86b8P3jh'  data-theme='light' data-tabindex='0'  data-badge=''><\/div><\/li><\/ul><\/div>\n        <div class='gform-footer gform_footer top_label'> <button type='submit' id='gform_submit_button_8' class='gform_button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='submit' >Verzenden<\/button> \n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_8' value='postback' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_8' id='gform_theme_8' value='legacy' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_8' id='gform_style_settings_8' value='[]' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_8' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='8' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_currency' data-currency='EUR' value='\/X8D9a9rjMXo9CI4K0gGCIjjOO29DejIwfhOMjCvX6w1vBSK8CWLVw4AkgvCyd9pKv593Y30wgeieVaLkGuf+Ip4R0r7kh3HLNwVTqAzPGBgIkc=' \/>\n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_8' value='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' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_target_page_number_8' id='gform_target_page_number_8' value='0' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_source_page_number_8' id='gform_source_page_number_8' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            \n        <\/div>\n                        <\/form>\n                        <\/div>\n<p><span style=\"color: #ed1648;\"><strong style=\"line-height: 1.714285714; font-size: 1rem;\">Toch nog meer hulp nodig?<\/strong><\/span><br \/>Mocht\u00a0je dan <span style=\"color: #00a4e4;\"><strong>na het invullen<\/strong><\/span> t\u00f3ch nog andere vragen hebben, neem dan gewoon contact met ons op via de\u00a0email die je ontvangt na het invullen van het formulier\u00a0of (op basis van beschikbaarheid)\u00a0via de Live Chat rechtsonder op elke webpagina. De chatbox wordt overigens meestal door<strong><span style=\"color: #00a4e4;\">\u00a0sales<\/span><\/strong> afgehandeld. Hoe dan ook, we helpen je verder!<\/p>\n<p><span style=\"color: #ed1648;\"><strong>Uurtje remote support kopen?<\/strong><\/span><br \/>Lukt het je uiteindelijk niet om alle problemen op je netwerk en met de VoIP apparatuur zelf\u00a0op te lossen, koop dan gewoon een\u00a0<strong><a title=\"Koop 1 uur remote VoIP support voor slechts \u20ac 50,- !\" href=\"http:\/\/shop.xeloq.com\/nl\/remote-voip-support.html\">1 uurs remote support-pakket!<\/a>\u00a0<\/strong>Dat kost je maar<span style=\"color: #00a950;\"><strong> \u20ac 50,-<\/strong> <\/span>en de meeste (VoIP \/ netwerk) problemen lossen we binnen het uur op. Klik\u00a0<a title=\"Koop 1 uur remote VoIP support voor slechts \u20ac 50,- !\" href=\"http:\/\/shop.xeloq.com\/nl\/remote-voip-support.html\"><strong>hier<\/strong><\/a>.<\/p>\n<p>Meer info en tips vind je trouwens ook op onze Facebook pagina op\u00a0<strong><a href=\"http:\/\/facebook.com\/XeloQ\">http:\/\/facebook.com\/XeloQ<\/a>;\u00a0<\/strong>daar is bijna\u00a0altijd wel iemand beschikbaar om je te helpen.<\/p>\n<p>We helpen je graag verder!<\/p>\n<p>Tot horens!<br \/><strong><span style=\"color: #00a4e4;\">Support Team XeloQ IQ-Telephony<\/span><\/strong><\/p>\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Online SupportformulierOm de oplossingssnelheid van je probleem te vergroten en onze engineers direct alle benodigde informatie te verschaffen, nemen we vragen aan support\u00a0enkel en\u00a0alleen\u00a0in behandeling via het formulier hieronder. Wil je ons erna emailen om extra informatie te verschaffen dan is dat uiteraard geen probleem maar altijd eerst de storing \/ vraag via het formulier [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1527","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>XeloQ Support form - get instant help on your VoIP related problems.<\/title>\n<meta name=\"description\" content=\"The extended XeloQ support form will help our support team to get all the information needed to resolve your VoIP related problem quickly. 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